最佳答案外贸英语函电：第九章答案解析
Part 1：Making Inquiries
Q1：What are some of the ways to make inquiries?
We can make inquiries via email, fax, or telephone. In the emai

外贸英语函电：第九章答案解析

Part 1：Making Inquiries

Q1：What are some of the ways to make inquiries?

We can make inquiries via email, fax, or telephone. In the email inquiry, it is recommended to state the purpose of inquiry clearly, ask for a quotation, and give the necessary product details, such as quantity, size, and packaging. In the fax inquiry, we should also include a cover letter, which briefly introduces ourselves and our company. And when making inquiries by phone, we should be polite, clear, and concise in expressing our request.

Q2：What should we pay attention to when making inquiries by email?

When making inquiries by email, we should pay attention to the following points:

1) keep the email concise and clear;

2) use professional and polite language;

3) state the purpose of inquiry, i.e., request for a quotation, a sample, or a catalog;

4) provide the necessary product details, such as quantity, price, and packaging;

5) attach any relevant documents, such as product pictures or specifications;

6) include our contact information, including name, company, address, and phone number;

7) express gratitude and expect a prompt response.\"

Part 2：Offering and Accepting

Q1：What is the difference between an offer and a quotation?

An offer is a formal proposal made by a seller to a buyer, stating the terms and conditions of sale, such as price, quantity, delivery, and payment. It is usually binding and requires the acceptance of the buyer to form a contract. A quotation, on the other hand, is a price estimate or a response to an inquiry, which may or may not lead to an actual sale. It is usually non-binding and subject to negotiation or modification.

Q2：What are the key elements of an offer?

The key elements of an offer include:

1) identification of the seller and the buyer;

2) description of the product, including quality, quantity, and packaging;

3) price, including currency, terms of payment, and any applicable taxes or discounts;

4) delivery terms, including the place, time, and mode of delivery;

5) warranty or guarantee, if any;

6) validity period of the offer;

7) conditions of acceptance and rejection of the offer.

Part 3：Negotiating and Closing

Q1：What are the typical strategies for negotiating?

The typical strategies for negotiating include:

1) determining our bargaining range, i.e., the highest and lowest prices we can accept;

2) preparing for the negotiation by researching the market, the competition, and the buyer's needs and preferences;

3) listening actively to the buyer's arguments and concerns, and responding respectfully;

4) presenting our own arguments and advantages in a logical and convincing way;

5) proposing alternative solutions or compromises that can satisfy both parties;

6) using tactics such as anchoring, reciprocity, or framing to influence the other party's perception or decision;

7) maintaining a professional and positive attitude, and avoiding confrontation or aggression.

Q2：What are the steps for closing a deal?

The steps for closing a deal include:

1) summarizing the key points of the agreement, including the product details, the price, the delivery terms, and the warranty or guarantee, to avoid misunderstandings;

2) verifying the buyer's acceptance and commitment to the deal, by asking for a written confirmation or a deposit;

3) sending a confirmation letter or a contract, which states the details of the agreement, and asking for the buyer's signature or seal;

4) preparing the goods according to the agreement, and informing the buyer of the delivery schedule and the shipping documents required;

5) delivering the goods on time and in good condition, and providing after-sale service or support if necessary;

6) maintaining a good relationship with the buyer, by communicating regularly and addressing any issues or feedback in a timely and professional manner.

In conclusion, mastering the skills of making inquiries, offering and accepting, and negotiating and closing is essential for successful international trade. By understanding the key principles and strategies involved, we can communicate effectively, form mutually beneficial relationships, and achieve our business goals.